Virtual Call CEnter
aThe Virtual Call Center is a hosted call center management solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of IVR/speech recognition technology, all in one easy-to-use web interface-Site Builder.
Queue and route calls; monitor calls in real time; archive historical reports of agent and call activity and more:
- Advanced ACD/call queuing with skills-based routing
- Fully-integrated speech-enabled IVR capabilities
- Real-time monitoring and reporting