Software Solutions

Virtual Call CEnter

aThe Virtual Call Center is a hosted call center management solution that combines the call distribution capabilities of an Automatic Call Distribution (ACD) system with the data collection capabilities of IVR/speech recognition technology, all in one easy-to-use web interface-Site Builder.

Queue and route calls; monitor calls in real time; archive historical reports of agent and call activity and more:

  • VCC
  • Advanced ACD/call queuing with skills-based routing
  • Fully-integrated speech-enabled IVR capabilities
  • Real-time monitoring and reporting